Archive for November, 2012

Chinese People and the Word -Struggle – How Do We Understand This?

To use any word or description and stereotype all people in some culture as being one way has its weakness. I can find Chinese people who are not this at all, but the average leads here.  So let’s talk more about Struggle.(争) Struggle is related to survival. Chinese people are wired to live in the […]

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Posted in: China, Chinese Culture

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Customer Service China Needs Teamwork

This site was down for about 6 hours yesterday, Sorry about that.  Arm wrestling with a hosting company reminded me so much of customer service issues worldwide and certainly in China. I know from experience that customer service China needs teamwork. You can train people answering the phone or live chat to have a helpful […]

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Posted in: Customers, Leadership, System, Team Development

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Check us out on LinkedIn

I always want to make sure you have the opportunity to put up something that you want to show the world regarding China, Business, or Leadership. So we have a group on LinkedIn. I want to invite you to join China Business Leadership Group on LinkedIn. Welcome to comment, start discussions, or put up items of […]

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Posted in: Admin/About

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Fire For Effect – An Example

Last week, you may recall, I wrote on how adjusting fires in Artillery before firing for effect can be useful. First experiment broadly and then fire for effect once you have clarified the best target. Check out that blog here. I once ran an organization making market priced loans to micro-business people who have only […]

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Posted in: Decision Making, Leadership, Market Entry, Motivating Workers

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Not Enough Sales

Most business leaders want to have more sales. Training sales teams is one thing we do for customers. Improving marketing is another slightly deeper path. However, at many companies, focus on any given sales function may not lead to significant benefit. A deeper look is needed. All sectors of the company should be touched to […]

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Posted in: Change Management, Culture Development, Decision Making, Leadership, System

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