Archive for System

Spirit of Celebration – and Our Blog’s Two Year Anniversary

We started the blog on December 12, 2010 and have been happy to develop it over the 351 posts in these two years. There is a lot in the archive now.  Thank you for reading.  Also, thanks for taking ideas from here and spreading good thought on great leadership and business in China.  We make […]

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Posted in: Leadership, Motivating Workers, System

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Customer Service China Needs Teamwork

This site was down for about 6 hours yesterday, Sorry about that.  Arm wrestling with a hosting company reminded me so much of customer service issues worldwide and certainly in China. I know from experience that customer service China needs teamwork. You can train people answering the phone or live chat to have a helpful […]

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Posted in: Customers, Leadership, System, Team Development

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Not Enough Sales

Most business leaders want to have more sales. Training sales teams is one thing we do for customers. Improving marketing is another slightly deeper path. However, at many companies, focus on any given sales function may not lead to significant benefit. A deeper look is needed. All sectors of the company should be touched to […]

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Posted in: Change Management, Culture Development, Decision Making, Leadership, System

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Expectations,Expectations,Expectations

A common mantra from those of us in China business is Due Diligence, Due Diligence, Due Diligence.  That is still true and should not be forgotten. Today, I want to add another useful emphasis, Expectations. It is useful in any context, but you would be surprised at what people expect cross culturally that will work […]

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Posted in: China, Leadership, Motivating Workers, System

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How Your Company Grows (Follow on From How China Grows)

Your company grows in the same way China grows.  China grows when its people increase their overall output by getting to work and getting to work more efficiently. I see 6 common levels 1.  I see companies with low hanging fruit as people sit around a great deal of every day whether in the floor […]

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Posted in: Leadership, Motivating Workers, System, Team Development

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Anything Goes and Just Do It

Anything Goes and Just Do It

This is old news, but wanted to comment on a New York Times Best Selling Book that got pulled from the shelves because the author lied about the quotes he had gotten for the book. Remember Imagine: How Creativity Works by Jonah Lehrer? Read about it here.  Reading that book, I would never have imagined […]

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Posted in: Being the Right Person, China Recruitment - Getting Good People, Leadership, System

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Innovation Development Insight from 3M Part II

I want to follow up on what I said yesterday.  I noted that 3M encourages wandering around, and I can add they even have walkways just for that. However, today I want to add that they also rotate people from one project to another every 4 to 6 years. This cross pollinating is another part […]

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Posted in: Culture Development, Leadership, Motivating Workers, System, Team Development

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Facebook Values and Great Leadership

Business Insider posted Facebook’s letter to shareholders before the IPO. They also provided some commentary, and you can find that here Within the letter, Mark Zuckerberg lists Facebook core values which I paste below. Five core values for how we run Facebook: Focus on Impact If we want to have the biggest impact, the best […]

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Posted in: Culture Development, Leadership, Motivating Workers, System

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