Jim Collins in Good to Great said something important when they said great leaders first resolve who and then decide what. Who means getting the right people on your team. It also means they are on the same sheet of paper with you in values and vision. “What” is the work they do. Who then what in China is critical.
In China, I cannot imagine another way, yet we find very few leaders who have understood and so muddle through. The China leader often then learn how to hoodwink overseas HQ to cover the gaps. It becomes a long sad tale.
Even in interviewing, many hiring managers lose sight of who as they chase what the candidates have done. We do need to be experience focused in interviewing, but our eye needs to be on understanding who this person is through the process. The who will tell you a lot about how they will work for you.
At China Law Blog, Dan said, “I have traveled all over Asia, North America, Europe and much of Latin America, and in no country of which I have been other than China do the people stand up on the airplane too early when landing and then try to push their way through. Am I making too much of this or should this be instructive on how business is done there?”
Who Then What in China is So Valuable
Ah, yes, this should be instructive. Randomly training whoever is on your team before you resolve the who is problematic. Great teams can do excellent work, but first they must be great teams of the right people in the right relationships. These right people are not easy to come by. Work at it. Get help, but do the who. Yes, you can stay in production and serve customers while you get who fixed, but initiative and change should come after you get who fixed. Read also More People More Problems?
The what goes so well once you have the who. We focus on who finally in all our process. My focus on who all my life has actually led me to start and develop this recruiting company. Come to us to invest in the who for your company.